Terms of service
Last Updated: August 2026
Welcome to Texture Theory Atelier. Throughout this website, the terms "we," "us," and "our" refer to Texture Theory Atelier. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, please do not use our website or purchase our products.
1. Eligibility
By using this website, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or legal guardian.
You agree to use this website only for lawful purposes.
2. Products
Texture Theory Atelier specializes in luxury textured human hair extensions.
Because our products are made from 100% human hair, every bundle is naturally unique.
Slight variations in:
- Curl pattern
- Density
- Luster
- Texture
- Color tone
- Natural movement
are expected and are not considered manufacturing defects.
Product photographs are intended to represent our collections as accurately as possible. However, due to lighting, monitors, photography, and the natural characteristics of human hair, slight variations may occur.
3. Handcrafted Orders
Each order is prepared specifically for you.
Our bundles are not mass-produced inventory sitting on warehouse shelves. Every order undergoes a thorough quality inspection before shipment to ensure it meets Texture Theory Atelier's standards.
4. Pricing
All prices are listed in U.S. Dollars (USD).
We reserve the right to modify pricing, promotions, or product availability at any time without prior notice.
If a pricing error occurs, we reserve the right to cancel or refuse the order before shipment.
5. Orders
We reserve the right to:
- Refuse any order
- Cancel suspected fraudulent transactions
- Limit purchase quantities
- Cancel duplicate or reseller orders
If your order is cancelled after payment has been processed, you will receive a full refund.
6. Shipping
Estimated delivery times are provided for convenience only.
Texture Theory Atelier is not responsible for delays caused by:
- Shipping carriers
- Weather
- Customs
- Holidays
- Natural disasters
- Events outside our reasonable control
Once your order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.
7. Returns & Refunds
All returns, refunds, and eligibility requirements are governed by our Refund & Return Policy.
By placing an order, you acknowledge that you have read and accepted that policy before completing your purchase.
8. Hair Care
Proper maintenance significantly affects the longevity and appearance of human hair extensions.
Customers are encouraged to visit our Learn page before:
- Washing
- Coloring
- Bleaching
- Heat styling
- Installing
Texture Theory Atelier is not responsible for damage resulting from improper maintenance, chemical processing, excessive heat, or failure to follow recommended care practices.
9. Texture Quiz
Our Texture Quiz is designed to provide personalized product recommendations based on the information you provide.
The quiz serves as an educational shopping tool and does not guarantee an exact texture match.
Final purchasing decisions remain the responsibility of the customer.
10. Intellectual Property
All content found on this website—including but not limited to:
- Product photography
- Videos
- Graphics
- Logos
- Branding
- Collection names
- Educational materials
- Written content
- Website design
is the exclusive property of Texture Theory Atelier and may not be copied, reproduced, distributed, or used without our prior written permission.
11. User Conduct
You agree not to:
- Use this website for unlawful purposes
- Submit false information
- Attempt unauthorized access to our systems
- Copy or reproduce our content
- Interfere with the operation or security of our website
Violation of these Terms may result in cancellation of orders and restriction of access to our website.
12. Limitation of Liability
To the fullest extent permitted by law, Texture Theory Atelier shall not be liable for:
- Improper installation
- Improper maintenance
- Chemical damage
- Heat damage
- Allergic reactions to third-party products
- Styling outcomes
- Loss of profits
- Indirect, incidental, or consequential damages
Our maximum liability shall never exceed the amount paid for the product purchased.
13. Accuracy of Information
We strive to ensure all information on our website is accurate and up to date.
However, occasional typographical errors, pricing inaccuracies, or product description errors may occur.
We reserve the right to correct these errors without prior notice.
14. International Orders
Customers are responsible for any applicable:
- Customs duties
- Taxes
- Import fees
- Brokerage fees
These charges are determined by the destination country and are not controlled by Texture Theory Atelier.
15. Governing Law
These Terms of Service shall be governed and interpreted in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles.
16. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon posting to this website.
Continued use of our website following any updates constitutes acceptance of the revised Terms.
17. Contact Us
If you have questions regarding these Terms of Service, our products, or your order, please contact us through the information provided on our Contact page.