Contact information


Last Updated: August 2026

At Texture Theory Atelier, we're committed to providing exceptional customer care. Whether you have questions before placing an order or need assistance after your purchase, we're here to help.

Customer Support

For all inquiries, please contact us by email.

Email:
texturetheoryatelier@gmail.com

We welcome questions regarding:

  • Product recommendations

  • Texture selection

  • Order status

  • Shipping inquiries

  • Returns and refunds

  • Hair care and maintenance

  • General customer support

Response Time

Our Customer Care team strives to respond to all inquiries within 1–2 business days.

Please note:

  • Business days are Monday through Friday.

  • We are closed on weekends and U.S. holidays.

  • Response times may be slightly longer during holidays, product launches, and promotional events.

Before Contacting Us

To help us assist you as quickly as possible, please include:

  • Your full name

  • Order number (if applicable)

  • A detailed description of your inquiry

  • Photos or videos (if your inquiry relates to a product or order issue)

Providing complete information helps us resolve your request more efficiently.

Product & Texture Assistance

Not sure which texture is right for you?

Before placing your order, we recommend taking our Texture Quiz and exploring our Learn page for texture comparisons, care guides, and styling tips.

If you still need assistance, we're happy to provide personalized guidance before you purchase.

Order Support

For questions regarding an existing order, please include your order number in your email so we can assist you as quickly as possible.

Shipping Claims

If your inquiry involves a shipping issue, such as a damaged package, missing items, or an incorrect order, please include:

  • Your order number

  • Your tracking number

  • Clear photos of the package and contents

  • Any additional information that may help us investigate your claim

Please refer to our Shipping Policy and Refund & Return Policy for reporting deadlines and eligibility requirements.

Business & Partnership Inquiries

For collaboration opportunities, media requests, wholesale inquiries, or other business-related matters, please email us at:

texturetheoryatelier@gmail.com

Please include "Business Inquiry" in the subject line.

Our Commitment

At Texture Theory Atelier, we believe exceptional products deserve exceptional service. Every inquiry is handled with care, professionalism, and respect, and we're committed to providing timely support throughout your shopping experience.

We appreciate your trust and thank you for choosing Texture Theory Atelier.